Returns & Refunds Policy
At Fragrance Forte, we always strive to ensure every order is processed accurately. However, if something isn't quite right, we're here to help.
Return Eligibility
Customers may request a return within 14 days of the delivery date.
To be eligible for a return, your item must:
- Be unopened, unused and in its original sealed packaging.
- Be in its original condition and suitable for resale.
- Have a return request submitted within 14 days of the delivery date.
Submitting a return request does not automatically mean it has been approved. All return requests are reviewed by our customer service team before a return can proceed.
Please do not send any items back unless your return request has been approved.
Non-Returnable Items
Unless the item is faulty, damaged or supplied incorrectly, we cannot accept returns for:
- Opened or used fragrances.
- Fragrance oils in clear or crystal bottles.
- Sale, promotional or discounted items.
- Products marked as Final Sale.
Nothing in this policy affects your statutory rights under UK consumer law.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you have received the wrong item, please submit a return request within 48 hours of delivery.
Please include clear photographs or a short video showing the issue so that we can assess your claim.
Where appropriate, we will offer a replacement, exchange or refund.
How to Request a Return
To request a return:
- Log in to your Fragrance Forte customer account.
- Open the relevant order.
- Submit a return request within 14 days of delivery.
Our customer service team will review your request.
If your return request is approved, please send the item(s) to:
Fragrance Forte Returns
Mushys
34 Brindley Road
Old Trafford
Manchester
M16 9HQ
United Kingdom
Please ensure your return is securely packaged. We strongly recommend using a tracked delivery service and retaining proof of postage, as we cannot be held responsible for items lost or damaged during transit.
Return Shipping
Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning approved items.
Original shipping charges are non-refundable unless the return is due to our error or a faulty product.
Refunds
Once we receive your approved return, we will inspect the item(s) to ensure they meet our return requirements.
If your refund is approved, it will be issued to the original payment method used when placing your order.
Refunds will be made for the amount paid for the returned item(s) at the time of purchase.
Please allow 3–10 working days for your bank or payment provider to process the refund once it has been issued.
Exchanges
Where stock is available, we are happy to exchange eligible returned items.
If your requested replacement is unavailable, a refund will be issued instead.
Order Cancellations
As orders are processed promptly, we cannot guarantee cancellation once an order has been placed.
If your order has already been processed or dispatched, it cannot be cancelled. You may instead request a return in accordance with this Returns & Refunds Policy once your order has been delivered.
Contact Us
If you have any questions regarding your order or this Returns & Refunds Policy, please contact our customer service team:
Email: info@fragranceforte.co.uk